For persons defined as “consumers”; pursuant to art. 5 of Legislative Decree no. May 22, 1999 n. 185, the customer (qualified as a “consumer” under article 1 letter b of the same decree and not “dealer” or “company” as it acts for purposes not related to their professional activity) has the right to withdraw the purchase contract and return the ordered products, provided they are in the same condition in which you received them, still in their original packaging, never opened, and accompanied by the original seals.
This refund can be made without penalty and without specifying the reason. To exercise this right, the customer must send the company a notice to that effect within 10 working days from the date of receipt of goods. Such notice shall be sent by registered mail.
Once such notice of withdrawal, we will inform the customer instructions on how to return the goods. The only costs payable by the consumer for exercising the right of withdrawal is the direct cost of returning the goods to the sender, as specified in art. 5 of Legislative Decree no. May 22, 1999 n. 185, paragraph 6.
Once we receive the products, and verified their integrity, the company shall, within thirty (30) days provided art.5 of the said Decree. Will credit the customer an amount equal to the amounts paid for the purchase of returned goods excluding transport costs. No other amount will be due to the customer and this for any reason or no reason.
The right of withdrawal can not be exercised by the customer in the event that products purchased sealed were opened by the customer or if the products are damaged or partly missing.
For blister products, the opening of which involves damage to the packaging, the refund may be made only if the product is still sealed.
Warning: there is no right of withdrawal for purchases made by companies or professionals with VAT, for purchases of less than € 26 for services which has already been awarded and for all customized products, for all products to order.